Please first check the error code and follow the instructions. If it is still not working, please let us know at any time.
with our products
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A Floor Expert That Does It All
Sweep, Mop, Wash and Dry All in One
While other robot mops have a small water reservoir plus a cloth that requires frequent removal for cleaning, Narwal's unique mop system features self-cleaning technology.
That means you will never have a dirty mop. The robot will wash, rinse and dry the mops automatically.
30% More Mopping Area
The unique triangle mop pads boast 30% more surface area and deliver more effective and seamless cleaning.
Superior Scrubbing Power
The 180 RPM high-speed spinning pads apply 10N pressure to the floor, much more powerful than manual power.
Weaves throughs Obstacles
Never Bother Kids and Pets
Perfect Edge Navigation technology allows the robot mop to work around obstacles, and in the most efficient way possible.
No Worry of FallingNo Worry of Falling
Built-in cliff sensors keep the mopping robot from falling off ledges or stairways. It can also cross a threshold measuring 0.6 inches high with ease.
Clean Any Room and Any Area You Want
With the mapping function, you can define no-go zones to build virtual barriers for mopping or vacuuming as you wish through the APP. No-go zones can be stored for all future auto-scheduled runs.
From our customers
It’s so easy. Vacuum , and Mop with Auto Washing.
From our customers
It’s the Avacera magic
Frequently Asked Questions
What to do if the mop robot doesn't work in the first place or stops working?
What to do if the base works but the robot doesn't turn on or the battery won't charge?
Please use a wet cloth and then a dry cloth to wipe the charging electrode of the robot. Then put the robot back in the base station and charge it for at least 5 hours. Then, see if the robot goes back to working normally. If the issue is still not solved, please let us know at any time.
How to deal with error codes?
What to do if the robot is not able to go back to the base?
Please try to map again to correct the map data error.(Note: During the map-building process, you can pause and push the robot through the place where the robot cannot go but please do not pick up the robot.) If it still doesn't work, please let us know at any time.